Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

“Failure to obtain a Return Authorization Number before returning merchandise will result in the return not being accepted and being sent back to the sender freight collect.”

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lanceruler.com. Please note that returns will need to be sent to the following address: 502 Bedford St, Fall River, MA, 02720

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lanceruler.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
“ Special order products are those we advise you we do not stock for immediate delivery. Special order merchandise is not returnable unless you receive different merchandise than the merchandise you ordered, or the merchandise is defective. In these instances, the return must be made within 15 days of the invoice date of such merchandise in the manner specified below. No credit can be given for any merchandise received after this time or for merchandise returned as defective and determined by the manufacturer to be free of defects as the special-order manufacturers have strictly enforced return policies. Please get in touch if you have questions or concerns about your specific item.”
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at binay@imerrow.com.