Frequently asked questions about Lance rulers.
Support index
FAQ
Selection guidance, live policy links, and a direct path to the support team.
Questions from the bench
Current guidanceHow do I choose the right instrument?
Start with the task, then select family, unit, length or scale, and reading orientation. The Ruler Finder and Tool Wall expose that decision path.
Which configurations are actually available?
The product page and its live Shopify variant selector are the source for purchasable configurations, current price, and availability. Prototype labels are not commerce commitments.
Where are shipping and return terms?
Use the published Shopify policies linked below. Checkout presents the transaction-specific shipping options and totals for an order.
Do company or volume buyers receive different pricing?
Eligible pricing and quantity breaks depend on the signed-in customer or company context, selected configuration, and live Shopify configuration. Contact support for a purchasing-path question.
Where are Lance instruments designed and made?
Designed in the USA. Made in Korea.
Can I request product-specific measurement or documentation support?
Yes. Use the contact form and identify the exact product, configuration, task, and documentation needed. Coverage, tolerances, or certifications apply only when published for that product or in an approved policy.